Last Updated: July 4, 2025
Welcome to Lanka Trek! These terms and conditions govern your use of our website (www.lankatrek.com) and the booking of our trekking and guide services in Sri Lanka. By accessing our website or booking our services, you agree to comply with these terms.
About Lanka Trek
Lanka Trek is operated by Guide Lanka Adventures Pvt. Ltd., a company registered in Sri Lanka specializing in providing professional guide services for trekking and adventure activities throughout Sri Lanka.
Use of Our Website
Eligibility
- You must be at least 18 years old to make bookings
- Minors can participate in treks with proper adult supervision and consent
- You must provide accurate and current information during registration and booking
Account Security
- You are responsible for maintaining the confidentiality of your account information
- You must notify us immediately of any unauthorized use of your account
- You agree to use our website only for lawful purposes
Booking and Services
Service Descriptions
- We provide professional guide services for trekking and adventure activities
- Specific inclusions and exclusions are detailed in each tour package
- We strive to provide accurate descriptions but reserve the right to make necessary changes
Booking Process
- All bookings are subject to availability and confirmation
- A booking is confirmed only after receipt of payment and our written confirmation
- We reserve the right to refuse or cancel bookings for any reason
Pricing
- All prices are quoted in United States Dollars (USD) unless otherwise specified
- Prices are subject to change without notice
- Additional costs (permits, transportation, accommodation) may apply as specified
Payment Terms
Payment Methods
- We accept payments through PayHere and other secure payment gateways
- Advance payment is required at the time of booking unless otherwise agreed
- All payment processing is handled securely by third-party processors
Currency and Taxes
- Prices include applicable taxes unless otherwise stated
- Foreign exchange rates may affect final pricing for international payments
Cancellation and Refunds
Cancellations and refunds are governed by our separate Refund Policy, which forms part of these terms and conditions.
Your Responsibilities
Pre-Trek Requirements
- Provide accurate health and fitness information
- Disclose any medical conditions that may affect your participation
- Ensure you have appropriate travel insurance
- Obtain necessary visas and travel documents
During Treks
- Follow all safety instructions provided by our guides
- Respect local customs, cultures, and environmental guidelines
- Maintain appropriate fitness levels for chosen activities
- Bring recommended equipment and clothing
Prohibited Activities
- Engaging in activities that endanger yourself or others
- Damaging natural environments or cultural sites
- Consuming alcohol or drugs during trekking activities
- Harassing or disrespecting local communities
Our Responsibilities
Service Delivery
- Provide qualified and experienced guides
- Ensure safety equipment and emergency protocols are in place
- Deliver services as described in your booking confirmation
- Maintain appropriate insurance coverage
Limitations
- We are not responsible for weather-related delays or cancellations
- We cannot guarantee wildlife sightings or specific photographic opportunities
- We are not liable for personal property loss or damage
Safety and Risk
Assumption of Risk
- Trekking and adventure activities involve inherent risks
- You participate at your own risk and responsibility
- We recommend comprehensive travel insurance
Safety Measures
- Our guides are trained in first aid and emergency procedures
- We maintain communication equipment for emergencies
- We follow established safety protocols and route guidelines
Intellectual Property
Website Content
- All content on our website is protected by intellectual property rights
- You may not reproduce, distribute, or modify our content without permission
- User-generated content may be used for promotional purposes
Photography
- We may take photographs during treks for promotional purposes
- Please inform us if you prefer not to be photographed
- You retain rights to your personal photographs
Limitation of Liability
Scope of Liability
- Our liability is limited to the value of services purchased
- We are not liable for indirect, consequential, or punitive damages
- We maintain professional indemnity and public liability insurance
Exclusions
- We are not responsible for airline delays, visa issues, or other travel-related problems
- We are not liable for personal injury resulting from failure to follow safety instructions
- We are not responsible for losses due to theft, natural disasters, or force majeure events
Dispute Resolution
Governing Law
- These terms are governed by the laws of Sri Lanka
- Any disputes will be resolved in Sri Lankan courts
Complaint Process
- We encourage direct communication to resolve any issues
- Formal complaints should be submitted in writing within 30 days
- We will respond to all complaints within 7 business days
Changes to Terms
We reserve the right to modify these terms and conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the new terms.
Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our control, including but not limited to:
- Natural disasters, extreme weather conditions
- Government restrictions or political unrest
- Strikes, labor disputes, or transportation issues
- Pandemics or public health emergencies
