Last Updated: July 4, 2025
Lanka Trek is committed to protecting the privacy and security of our clients’ personal information. This privacy policy explains how we collect, use, and safeguard your information when you visit our website (www.lankatrek.com) or book our trekking services.
Information We Collect
Personal Information
When you book our services or contact us, we may collect:
- Full name and contact details (email address, phone number, postal address)
- Age and nationality (required for permits and safety purposes)
- Emergency contact information
- Dietary restrictions and medical conditions relevant to trekking safety
- Payment and billing information for booking transactions
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our website
- Referring website information
- Geographic location (general area, not precise location)
How We Use Your Information
Service Delivery
- Processing and confirming your trek bookings
- Arranging guides, transportation, and accommodation
- Obtaining necessary permits and permissions
- Ensuring safety during trekking activities
- Providing customer support and responding to inquiries
Communication
- Sending booking confirmations and trip details
- Providing pre-trek information and safety briefings
- Sharing updates about weather conditions or itinerary changes
- Sending promotional materials about our services (with your consent)
Business Operations
- Improving our website and services based on user feedback
- Analyzing website traffic and user behavior
- Detecting and preventing fraudulent activities
- Complying with legal and regulatory requirements
Information Sharing
We respect your privacy and do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
- Local guides and tour operators involved in your trek
- Transportation and accommodation providers
- Payment processors (PayHere and other secure payment gateways)
- Government authorities for permit processing
Legal Requirements
- When required by Sri Lankan law or legal processes
- To protect our rights, property, or safety
- To prevent fraud or illegal activities
Data Security
We implement comprehensive security measures to protect your personal information:
- Secure Socket Layer (SSL) encryption for all data transmission
- Secure servers with restricted access
- Regular security audits and updates
- Staff training on data protection practices
However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security of your information.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and login information
- Analyze website traffic and improve user experience
- Provide personalized content and recommendations
- Enable social media features
You can disable cookies through your browser settings, though this may limit some website functionality.
Data Retention
We retain your personal information only as long as necessary for:
- Providing our services and maintaining booking records
- Complying with legal and regulatory requirements
- Resolving disputes and enforcing our agreements
Your Rights
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge complaints with relevant data protection authorities
International Transfers
As a Sri Lankan company, your data is primarily stored and processed in Sri Lanka. When we work with international partners, we ensure appropriate safeguards are in place.
Updates to This Policy
We may update this privacy policy periodically. Any changes will be posted on our website with a revised “last updated” date. We encourage you to review this policy regularly.
